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Frequently Asked Questions

How Do I Use These Products?

All of our products are multi-use which allows you to find the uses and applications that work best for you. There are multiple suggestions on each of the product pages - start there. Our customers have shared some uses they have discovered, and their comments on the testimonials page. 

Ingredients: What's In This? 

Most all of our ingredients (over 80%) are organic, but due to the nature of supply chains, we sometimes use conventionally grown ingredients.

Does temperature affect your products? 

Heat melts stuff. Our products are made with 100% plant-based butters and oils and, just like the beeswax we use, they soften in the heat. Our products may become softer or liquid if you leave them someplace like a closed car in the summer heat. We recommend storing them in cool-ish temperatures - generally 55 - 80 F - for best consistency. 

What is your Returns Policy? 

Not happy with your new product? Email us within 30 days of the purchase date, and we'll refund your order, less the cost of shipping. No need to send it back. 

Questions about your order? 

Please email us at hello@characterskincare.com. Thanks!